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Returns Policy

*PLEASE NOTE THAT TO BE ELIGIBLE FOR RETURNS OR EXCHANGES, ALL RETURN SHIPPING COSTS NEED TO BE PREPAID BY THE CUSTOMER*

Returns

Our policy lasts 7 days from the date you received your order. If 7 days have gone by since the delivery date of your order, unfortunately we cannot offer you a refund or exchange. Please review the below scenarios in which we may or may not allow returns:

To Cancel An Order

You may cancel an order if we have not yet shipped your order out for delivery. You may email us at contact@hypemuseum.jp to request a cancellation. If we have not shipped your order yet, we will immediately cancel your order and refund you.

Damaged On Arrival

If your order was damaged upon arrival, please contact us immediately with photos of the product(s) and an explanation of why your order is defective. After our team verifies this information, you may return your item and we will process your refund.

Broken After Use

We do NOT offer any warranty service for our products. We are not responsible for any damage to your order after you receive it. 

Customer Changes Their Mind

We do NOT allow returns and refunds if you receive your order but decide you do not want it anymore. 

We do NOT accept exchanges.  

To begin the return process, email us (contact@hypemuseum.jp) your order number, and why you wish to return your item(s).
 

Return Address

Company Name: Hype Museum

Phone: (+81) 80-7963-7506

Shipping 

We will only pay for your return shipping if the item(s) you received is defective or the incorrect item. Otherwise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Note that depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WHY
HYPE MUSEUM?

We have one of the rarest contemporary art collections in the world

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